---
title: "How does Tablevibe process payments and order cancellations?"
description: "Processing of payments and order cancellation"
url: https://helpcenter-web-production.up.railway.app/en/articles/6109750-how-does-tablevibe-process-payments-and-order-cancellations
collection: "Digital ordering / Order and Refund Management"
collection_url: https://helpcenter-web-production.up.railway.app/en/collections/3636966-order-and-refund-management
author: "Mathieu Sneep"
last_updated: 2025-05-03T04:06:44.000Z
---
# How does Tablevibe process payments and order cancellations?

> Processing of payments and order cancellation

Tablevibe partners with [Stripe](https://www.stripe.com) and [Xendit]() to create seamless payment experiences for you and your customers. Please find the answers to the most frequently asked payment questions below.

**When are payments of my customers processed?**

For all **credit card payments**, we first place a hold on the customer’s card. The payment is fully processed at different times depending on the order type:

- **Delivery orders**: When you accept the order and a driver is assigned.
- **Pickup orders**: When the customer picks up the order.
- **Dine-in orders**: When the customer checks out.

For **all other payment methods**, the payment always processed when the customer checks out.

**When do I receive customer payments?**

In 1-5 days, depending on the payment type and country.

- **Australia:** Stripe typically settles payments within 2 days from the time of the transaction.
- **Singapore:** Stripe typically settles payments within 1 day from the time of the transaction.
- **The Philippines:** Xendit settles payment in 1 to 5 days from the time of the transaction, depending on the payment type. [Please find specific details here](https://docs.xendit.co/payment-channels-overview#:~:text=the%20next%20weekday.-,Payment%20Channels%20in%20The%20Philippines,-Channel).

Both Stripe and Xendit allow you to accumulate payments and receive payouts on a weekly or monthly basis.

**Can my customer cancel the order?**

No, you (the restaurant) is the only party that can cancel the order.

**What happens if I reject or cancel an order?**

If you reject or cancel an order your customer will be automatically notified via SMS and receives a full refund.

**When can I cancel an order?**

You can cancel a *delivery order* until it has been picked up by the rider.

You can cancel a *pickup order* until it has been marked as completed by your staff.

**My order cancellation was related to a delivery issue. What should I do?**

If the order cancellation was related to a delivery issue, please log in to [kitchen.tablevibe.co]() and click on "All orders" > click on the order number > "Refund request". Our delivery partners will evaluate your request and provide a refund of the delivery fee and the order amount if the request is approved. The refunds will be wired to your account at the end of every month.

![](https://helpcenter-web-production.up.railway.app/media/images/refund-request-3765319ae6.png)

**When will my customer receive a refund?**

This may take 2–10 business days, depending on the customer’s payment method and bank.

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Should you have any further questions, please reach out to us via chat or send us an email at [hello@tablevibe.co]().