---
title: "I can’t contact or reach the restaurant. What should I do?"
description: ""
url: https://helpcenter-web-production.up.railway.app/en/articles/14033197-i-can-t-contact-or-reach-the-restaurant-what-should-i-do
collection: "GCash Food Hub – Customer Support"
collection_url: https://helpcenter-web-production.up.railway.app/en/collections/18825177-gcash-food-hub-customer-support
author: "Mathieu Sneep"
last_updated: 2026-03-18T02:58:33.000Z
---
# I can’t contact or reach the restaurant. What should I do?

Here’s what you can do:

**1. Open your order**  
Open your tracking link (SMS/Viber) or tap the clock icon (top right) in the GCash Food Hub app to find the restaurant’s contact details.

![](https://helpcenter-web-production.up.railway.app/media/images/Order-2BHistory-2BGCash-2BFood-2BHub-50015565ef.png)

**2. Contact the restaurant**  
Use the contact details provided to reach the restaurant. If the restaurant doesn’t answer your call, try calling again. If you use email, it may take up to 1-2 days to receive a response.

Please contact the restaurant first, as they can assist you fastest and we’re only able to assist after you’ve attempted to reach them.

If you still can’t reach the restaurant, email [hello@tablevibe.co]() with your order number and restaurant name, and mention “Can’t reach the restaurant” in the subject line. We’ll follow up.