---
title: "What should I do if I want to reschedule or cancel my order?"
description: ""
url: https://helpcenter-web-production.up.railway.app/en/articles/14033145-what-should-i-do-if-i-want-to-reschedule-or-cancel-my-order
collection: "GCash Food Hub – Customer Support"
collection_url: https://helpcenter-web-production.up.railway.app/en/collections/18825177-gcash-food-hub-customer-support
author: "Mathieu Sneep"
last_updated: 2026-03-18T03:48:54.000Z
---
# What should I do if I want to reschedule or cancel my order?

Here’s what you can do:

**1. Open your order**  
Open the tracking link you received via SMS/Viber or tap the clock icon (top right) in GCash Food Hub to find your order.

![](https://helpcenter-web-production.up.railway.app/media/images/Order-History-GCash-Food-Hub-c183bae3c4.png)

**2. Contact the restaurant**  
Use the contact details provided to request a cancellation or change. After placing an order, it may not be possible to cancel or reschedule, especially once the restaurant has started preparing it.

**Refunds**  
If your order is cancelled, you’ll automatically Viber/SMS message and receive a full refund to your original payment method. Refunds are processed immediately and may take up to 2 days to appear in your GCash wallet.