---
title: "My order is late. What should I do?"
description: ""
url: https://helpcenter-web-production.up.railway.app/en/articles/14033127-my-order-is-late-what-should-i-do
collection: "GCash Food Hub – Customer Support"
collection_url: https://helpcenter-web-production.up.railway.app/en/collections/18825177-gcash-food-hub-customer-support
author: "Mathieu Sneep"
last_updated: 2026-03-18T02:59:05.000Z
---
# My order is late. What should I do?

We're sorry. Delays can happen during peak hours or bad weather. Here’s how to check and resolve it:

**1. Track your order**  
Open the tracking link you received via SMS/Viber or tap the clock icon (top right) in GCash Food Hub to view your order status.

![](https://helpcenter-web-production.up.railway.app/media/images/Order-History-GCash-Food-Hub-58ff329862.png)

**2. Contact the rider**  
Use the contact details to reach the rider and confirm your delivery time.

**3. Contact the restaurant**  
If the rider is not reachable, use the contact details provided to reach the restaurant.

*Can’t reach the restaurant?*  
If the restaurant doesn’t answer your call, try calling again. If you use email, it may take up to 1-2 days to receive a response.

Please contact the restaurant first, as they can assist you fastest and we’re only able to assist after you’ve attempted to reach them.

If you’ve tried these steps and can’t reach the restaurant, email [hello@tablevibe.co]() with your order number and restaurant name, and mention “Can’t reach the restaurant” in the subject line. We’ll follow up.